Shopping with us online is easy, you’ll also be delighted to hear that you are covered by the distance selling regulations. these have been established to make sure you have an opportunity to cancel your order if the goods aren’t what you expected.
You have the right to cancel your order at any time, up to 14 days after the day you receive it.
You must take good care of the items while they’re in your possession. they must be returned to us in a saleable condition. it is your responsibility to return the items to us, or to arrange collection of larger items. this needs to be done promptly at your cost.
For sanitary and safety purposes, we will not accept returns on the following items, opened or used, and therefore NON RETURNABLE: e-liquids, open cartridges, replacement coils, drip tips, replacement glasses, atomizers / tanks, and rechargeable batteries.
If a non-defective item is opened and used, we will not accept it back under any circumstances and they are not subject to a refund. For unopened or unused items, we will accept the return with no restocking fees.
Any mods that take removable batteries should not, unless in an emergency, be charged via USB Cable. ALWAYS use an external charger, this way you will avoid the many problems that occur, whilst using a safer method at the same time.
Please note that we are unable to accept any returned e-liquids or tanks that have been unsealed or used in any way, as this would constitute a health and safety risk due to hygiene purposes. Coils are a consumable item and returns can only be accepted when the blister pack remains intact.
If you are having an issue with any item, please use contact form on website. a video will be requested which is standard practice. very often a video can identify the cause and a simple fix. The manufacturer also requires a video to review.
Most issues can be remedied with a relatively quick Google search or Youtube. This can generally solve 90% of issues. It is always a good idea to do your due diligence on a
If you have no success with the above, please use the contact form to tell us. We have an extensive knowledge in vaping and many issues are very easily rectified over email. On the odd occasion, we have no fix, then we will ask you to provide relevant information in order to supply a replacement. To do this we will always ask for the following as a minimum – video & serial number. sometimes a photo will suffice.
We are always here to help and support you, please get in touch should you have any concerns.
We has no issue replacing any faulty goods. however, we cannot replace items where the user has not taken the time to educate themselves on how to use the equipment etc again, as vapers, we all find ourselves having to do at least the minimum amount of research given it is so horrendously complex.
If you cancel an order for goods, they must be returned to us within a reasonable period, complete with any accessories, leads or other items provided with the goods, and undamaged, with proof of purchase. if you fail to return the goods in this manner, we may charge you the costs we incur in recovering the goods from you (which may be substantial) or the stand alone retail value of any missing or damaged items.